17 Cavell Ave RHODES   SYDNEY  AUSTRALIA  2138
 Thursday and Saturday (only) 10am to 4pm    
Ph: 02 9736 1501            
PO Box 3001  GROSE VALE    2753
ABN 97 702 140 542

<< ORDER PROCESSING / PACKAGING / HANDLINGPOSTAGE >>

Also referred to as "The Cost of Delivery"

Terms and Conditions...  some of the fine print!

To anywhere in Australia (incl Tas NT and WA!!) 

1. Petlins reserve the right to supply any item directly from the manufacturer, to our customers, by Post or Courier.

2. Any order placed and paid through our online store / shopping cart will be delivered or posted to anywhere in Australia for the flat rate of $10.95*#

3. *#$0.00 for orders over $199 

4. ALL Orders placed by phone, mail or email incur a flat rate Cost of Delivery Charge of
$15*#

5. Pre-loved items are specifically excluded from these flat rate offers and are charged at actual postage / delivery cost plus 15% handling charge. Note that NOT ALL pre-loved items are suitable for posting.

6. RECAP ...for all orders, other than Leclerc floor looms, placed and paid through our online store - a flat rate of $10.95 ($0.00 for orders over $199*) applies for any value order, to anywhere in Australia!  Auto included at checkout....

7. This is stated again, here ... delivery cost is $10.95*# if the order is placed and paid through the online store and $15*# if not...

8. All items sent by Petlins include tracking hence we will not send anything for a lower delivery cost, so please do not ask!

9. Express Post?. Petlins do not offer an Express Post option for delivery. 

10. Customers often ask "when will I receive my order?" A valid question, however Petlins have no control over this... Petlins deliver your order to a local post office, often same day, usually within 24-48 hours of cleared payment. After this it is up to Australia Post to get it to you. We have had parcels addressed to Brighton le Sands go via Queensland. We have had parcels from NZ come to Sydney, go to Tasmania and then come back to Sydney! We have had parcels sit in a parcel centre for 5 days. 

11. The only question we can answer in this regard is "when will my order be posted"? We can answer that ... so please, do not ask us when you will receive it!

12. If you consider your order is late in arriving, please use the "Contact Us" button from our homepage to view your options....

13. No order will be despatched until payment has been verified as received into our account in full. Just because you have paid, does not mean we have received the money clear into our account.

14. Petlins have NO control over how your order is handled once we deliver it to a Post Office. Some customers may receive their parcel at their door, some may receive a card to collect a parcel at a Post Office near them... some receive deliveries on Saturdays... some Post Offices are open on Saturdays....some parcels may have to be signed for and cannot be "left at the back door". Please enquire at your local Post Office if you have a delivery question.

15. Delivery is made to the address shown as the "Shipping Address" the customer has entered during registration in Petlins Online Store registration process. If you supplied an incorrect address, it is not our job to chase it up with Australia Post! If the item is subsequently returned to us as 'undeliverable' any refund paid will be reduced by ALL delivery and postage costs we have incurred. It is not our responsibility to query any delivery address you may have supplied.

16. Petlins DO NOT use any address which you may have entered into Paypal during checkout as your "delivery address". Please see point 15, above.

17. Petlins do not see or use any instruction you may enter into Paypal during checkout. Any instruction should be entered into the comments section on the Petlins site during purchase

18. Parcels are NOT insured for loss or damage in transit. Our obligation ceases upon delivery to the counter of the post office or collection by courier. Australia Post do not cover loss or damage to parcels UNLESS insurance has been requested prior to their first scan at the counter. Insurance is available at the time of placing your order by adding the item from Miscellaneous Category at the rate of 1 unit per $100 or part thereof of your order value. Personal choice, not compulsory ...

Shop Open: Thursday & Saturday  10-4

Placing an order with Petlins, by any means, indicates the buyer's acceptance of the Charges, Terms and Conditions shown on this website

  *#Specifically Excludes Leclerc Floor Looms

petlins homepage Visit our online shop 

website by Ropes  2017