Delivery
Delivery for your items? Please ensure you read to the end!
Pretty straight forward..
A flat $11.95 delivery charge for all orders will be added to your order at checkout.
Effective July 1 2026: Due to the increase in post costs by Australia Post, any Ashford item over the value of $500 will be delivered by FEDEX Couriers.. Have one in your basket? Please ensure your delivery address is suitable for courier delivery, ie, FEDEX cannot deliver to a Post Office Box address. Have such an item in your basket and either not added THIS ITEM or not provided a suitable address for courier delivery? We will need to contact you to discuss your delivery options. This will delay despatch of your order.
Still prefer to have your item delivered by post? You will need to add THIS ITEM to your cart.
Any item over 1.05m long or weight in excess of 16 kg? We will use a courier for these items, so please ensure we have a physical street delivery address for these items.
Any floor or multi shaft table loom (excl rigid heddle style looms) will be delivered by courier.
We are often asked "I only want a small item, are you able to reduce your post cost for me?" We would love to however we have found, whilst it may save the customer a few dollars, it increases the manual work involved on our part. We need to process the payment manually through our bank, record the sale and process / print an invoice, adjust inventory levels and manually enter the address details on the envelope. Whilst the parcel will be tracked, we are unable to provide those tracking details to the customer. All points mentioned here are included in the online ordering and payment of the packing/handling/delivery cost, which by the way, we make no profit from this minimal amount. The dollar value of your purchase does not indicate a lower post cost is possible as restrictions apply to the packed size of an item and is required to be under 5mm thick when packed, e.g., even a $2.50 tension spring is not able to be posted at a tracked letter rate and as from May 1 2025, Petlins are unable to offer any delivery rate under the standard advertised rate.
